Delighted vs. Verint Voice of the Customer
A side-by-side comparison based on G2 review data.
| Metric | Delighted | Verint Voice of the Customer |
|---|---|---|
| Overall rating | 4.7 | 4.2 |
| Review count | 60 | 50 |
| Ease of use | 9.6 | 8.5 |
| Ease of setup | 9.5 | 8.1 |
| Quality of support | 9.4 | 8.6 |
| Meets requirements | 9.1 | 8.4 |
| NPS | 83.050847 | 42.857143 |
| Small Business | 40.0% | 22.0% |
| Mid-Market | 58.3% | 34.0% |
| Enterprise | 1.7% | 44.0% |
| Total page views | 413 | 978 |
| Total LLM citations | 2,131 | 2,040 |
Delighted
Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.
Verint Voice of the Customer
Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.