Delighted vs. Nicereply
A side-by-side comparison based on G2 review data.
| Metric | Delighted | Nicereply |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 60 | 431 |
| Ease of use | 9.6 | 9.5 |
| Ease of setup | 9.5 | 9.2 |
| Quality of support | 9.4 | 9.2 |
| Meets requirements | 9.1 | 9.1 |
| NPS | 83.050847 | 65.957447 |
| Small Business | 40.0% | 32.8% |
| Mid-Market | 58.3% | 60.2% |
| Enterprise | 1.7% | 7.0% |
| Total page views | 413 | 219 |
| Total LLM citations | 2,131 | 779 |
Delighted
Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.
Nicereply
Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience.