G2 Vendor Directory

Datto RMM vs. Remote Monitoring and Management

A side-by-side comparison based on G2 review data.

MetricDatto RMM

by Kaseya

Remote Monitoring and Management

by Atera

Overall rating4.54.6
Review count8071,284
Ease of use9.09.3
Ease of setup8.99.3
Quality of support8.79.1
Meets requirements9.18.9
NPS69.98754777.111287
Small Business64.1%55.7%
Mid-Market32.3%30.8%
Enterprise3.6%13.5%
Total page views1,4938,817
Total LLM citations11,939811

Datto RMM

Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers.

Pros

  • Ease of Use
  • Automation
  • Features
  • Integrations
  • Remote Access
  • Remote Support

Remote Monitoring and Management

Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs.

Pros

  • Ease of Use
  • Features
  • Automation
  • Efficiency
  • Remote Access
  • Monitoring