G2 Vendor Directory

Darktrace / EMAIL vs. KnowBe4 Email & Collaboration Security

A side-by-side comparison based on G2 review data.

MetricDarktrace / EMAIL

by Darktrace

KnowBe4 Email & Collaboration Security

by KnowBe4, Inc.

Overall rating4.24.5
Review count4276
Ease of use8.58.9
Ease of setup8.48.9
Quality of support8.39.0
Meets requirements8.79.1
NPS54.76190569.863014
Small Business5.0%29.7%
Mid-Market62.5%55.4%
Enterprise32.5%14.9%
Total page views651596
Total LLM citations3,212129

Darktrace / EMAIL

Darktrace / EMAIL secures email and collaboration by training exclusively on each organization’s own communication patterns, not shared threat intelligence. It builds a Unique Behavioral Profile for every user – spanning email, identity, DLP, and human risk – to catch novel phishing, business email compromise, and account takeover that signature-based tools miss by design. It’s recognized as a Leader in Gartner’s Magic Quadrant and in the 2025 Voice of the Customer for Email Security Platforms.

Pros

  • AI Technology
  • Product Quality
  • Customer Support
  • User Interface
  • Detection Efficiency
  • Reporting

KnowBe4 Email & Collaboration Security

KnowBe4 Email & Collaboration Security is the AI-native defense suite built to protect every conversation across Microsoft 365 and Google Workspace. Combining multi-engine behavioral AI with real-time user coaching, the platform stops inbound threats, prevents outbound data loss, and automates SOC response across the security lifecycle. Key Capabilities: - Inbound Protection (Defend): Multi-engine AI blocks zero-payload BEC, executive impersonation, quishing, and prompt injections that pass native mail filters.

Pros

  • Email Security
  • Protection
  • Ease of Use
  • Customer Support
  • Detection Efficiency
  • Setup Ease