KnowBe4 Email & Collaboration Security
76
Reviews
4.5
Star rating
#14
Rank in Intelligent Email Protection
Pros and cons
Pros
- Email Security
- Protection
- Ease of Use
- Customer Support
- Detection Efficiency
- Setup Ease
Cons
- Email Filtering Issues
- Email Issues
- Poor Customer Support
- Email Security
- False Positives
- Dashboard Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
+100.0%
70
Mid-Market
5
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 29.7% |
| Mid-Market | 55.4% |
| Enterprise | 14.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2025 Q2 | 1 | 5.0 |
| 2025 Q3 | 1 | 5.0 |
| 2025 Q4 | 6 | 4.8 |
| 2026 Q2 | 1 | 2.0 |
| 2026 Q3 | 2 | 4.8 |
Satisfaction ratings
Ease of Use8.9
Ease of Setup8.9
Quality of Support9.0
Meets Requirements9.1
What reviewers say
Helpful product that seems to be getting better
4.5
“Very easy to use and find what I need, being able to get the messages themselves to help users find where they landed is very useful”
Helpful Investigation UI, But Too Many Emails Slip Through the Filter
2.0
“Very helpful user interface for investigations into suspect emails.”
Great visibility and Efficient Bulk Remediation,
5.0
“Great visibility into the email traffic. I also like the ability to easily see similar malicious emails and remediate them in bulk.”