G2 Vendor Directory

CTM vs. Infinity Call Tracking

A side-by-side comparison based on G2 review data.

MetricCTM

by CTM

Infinity Call Tracking

by Infinity Tracking

Overall rating4.54.6
Review count761168
Ease of use8.88.8
Ease of setup8.68.6
Quality of support9.29.5
Meets requirements9.29.0
NPS70.70151378.343949
Small Business66.4%27.1%
Mid-Market30.1%44.6%
Enterprise3.5%28.3%
Total page views3,966479
Total LLM citations4,0071,540

CTM

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.

Pros

  • Customer Support
  • Ease of Use
  • Helpful
  • Call Tracking
  • Features
  • Integrations

Infinity Call Tracking

Infinity is the Call Analytics Platform that helps you turn customer conversations into measurable revenue growth by improving demand quality and conversion performance. Most marketing decisions are made using incomplete or low-value signals, because calls and the outcomes behind them aren't captured or used effectively. Infinity fixes that by connecting every customer conversation to the campaign, channel and journey that generated it, then using AI to turn first-party conversation data into signals marketers can act on.

Pros

  • Customer Support
  • Call Tracking
  • Reporting
  • Helpful
  • Easy Integrations
  • Ease of Use