Cross-CX vs. SQM CX Quality™
A side-by-side comparison based on G2 review data.
| Metric | Cross-CX | SQM CX Quality™ |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 10 | 379 |
| Ease of use | 9.4 | 9.1 |
| Ease of setup | 10.0 | 9.0 |
| Quality of support | 9.7 | 9.2 |
| Meets requirements | 9.7 | 9.3 |
| NPS | 60 | 66.666667 |
| Small Business | 30.0% | 8.1% |
| Mid-Market | 50.0% | 52.5% |
| Enterprise | 20.0% | 39.4% |
| Total page views | 15 | 518 |
| Total LLM citations | 2 | 38 |
Cross-CX
Quality monitoring software on all channels Speech analytics and customer and agents sentiment analysis Datavisualisation APIs and connectors to your customer engagement tools
SQM CX Quality™
SQM's CX Quality product is an AutoCX software tool that helps contact centers predict, benchmark, diagnose, and improve customer experience. SQM's AutoCX software can evaluate 100% of customer interactions or operate using defined agent, team, or line-of-business quotas. Our predictive CX models measure key outcomes such as CSAT, First Call Resolution, and Call Resolution, with predicted CSAT achieving up to 95% alignment with post-call survey results. A key differentiator is benchmarking.
- Ease of Use
- Helpful
- Navigation Ease
- Easy Access
- Coaching
- Experience Improvement