Cross-CX vs. Medallia Agent Connect
A side-by-side comparison based on G2 review data.
| Metric | Cross-CX | Medallia Agent Connect |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 10 | 276 |
| Ease of use | 9.4 | 9.3 |
| Ease of setup | 10.0 | 9.2 |
| Quality of support | 9.7 | 9.4 |
| Meets requirements | 9.7 | 9.2 |
| NPS | 60 | 75.471698 |
| Small Business | 30.0% | 38.4% |
| Mid-Market | 50.0% | 54.3% |
| Enterprise | 20.0% | 7.2% |
| Total page views | 15 | 239 |
| Total LLM citations | 2 | 375 |
Cross-CX
Quality monitoring software on all channels Speech analytics and customer and agents sentiment analysis Datavisualisation APIs and connectors to your customer engagement tools
Medallia Agent Connect
Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing.