Cross-CX vs. GoTo Connect
A side-by-side comparison based on G2 review data.
| Metric | Cross-CX | GoTo Connect |
|---|---|---|
| Overall rating | 4.5 | 4.4 |
| Review count | 10 | 1,422 |
| Ease of use | 9.4 | 9.1 |
| Ease of setup | 10.0 | 8.9 |
| Quality of support | 9.7 | 9.0 |
| Meets requirements | 9.7 | 9.2 |
| NPS | 60 | 65.425913 |
| Small Business | 30.0% | 70.8% |
| Mid-Market | 50.0% | 24.6% |
| Enterprise | 20.0% | 4.6% |
| Total page views | 15 | 2,301 |
| Total LLM citations | 2 | 12,252 |
Cross-CX
Quality monitoring software on all channels Speech analytics and customer and agents sentiment analysis Datavisualisation APIs and connectors to your customer engagement tools
GoTo Connect
GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration.
- Ease of Use
- Customer Support
- Reliability
- Easy Setup
- Features
- User Interface