Cross-CX vs. Avaya Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Cross-CX | Avaya Contact Center |
|---|---|---|
| Overall rating | 4.5 | 4.1 |
| Review count | 10 | 189 |
| Ease of use | 9.4 | 8.7 |
| Ease of setup | 10.0 | 8.1 |
| Quality of support | 9.7 | 8.5 |
| Meets requirements | 9.7 | 8.9 |
| NPS | 60 | 39.130435 |
| Small Business | 30.0% | 16.0% |
| Mid-Market | 50.0% | 33.5% |
| Enterprise | 20.0% | 50.5% |
| Total page views | 15 | 610 |
| Total LLM citations | 2 | 1,550 |
Cross-CX
Quality monitoring software on all channels Speech analytics and customer and agents sentiment analysis Datavisualisation APIs and connectors to your customer engagement tools
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality