G2 Vendor Directory

CRMdesk vs. LiveChat

A side-by-side comparison based on G2 review data.

MetricCRMdesk

by ForeSoft

LiveChat

by Text

Overall rating4.14.4
Review count109813
Ease of use8.69.4
Ease of setup8.09.2
Quality of support8.59.2
Meets requirements8.69.2
NPS3261.928934
Small Business22.0%44.6%
Mid-Market38.5%37.3%
Enterprise39.4%18.1%
Total page views161,484
Total LLM citations414,359

CRMdesk

What is CRMdesk? CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. Why use CRMdesk? The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. Who uses CRMdesk? From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs.

Pros

    LiveChat

    LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance.

    Pros

    • Ease of Use
    • Features
    • Live Chat
    • Helpful
    • Easy Setup
    • Integrations