CRMdesk vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | CRMdesk | LiveAgent |
|---|---|---|
| Overall rating | 4.1 | 4.5 |
| Review count | 109 | 1,538 |
| Ease of use | 8.6 | 9.1 |
| Ease of setup | 8.0 | 8.9 |
| Quality of support | 8.5 | 9.2 |
| Meets requirements | 8.6 | 9.0 |
| NPS | 32 | 69.277515 |
| Small Business | 22.0% | 66.6% |
| Mid-Market | 38.5% | 23.5% |
| Enterprise | 39.4% | 9.9% |
| Total page views | 16 | 1,682 |
| Total LLM citations | 4 | 13,109 |
CRMdesk
What is CRMdesk? CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. Why use CRMdesk? The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. Who uses CRMdesk? From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs.
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple