CRMdesk vs. Jira Service Management
A side-by-side comparison based on G2 review data.
| Metric | CRMdesk | Jira Service Management |
|---|---|---|
| Overall rating | 4.1 | 4.3 |
| Review count | 109 | 986 |
| Ease of use | 8.6 | 8.5 |
| Ease of setup | 8.0 | 8.3 |
| Quality of support | 8.5 | 8.6 |
| Meets requirements | 8.6 | 8.9 |
| NPS | 32 | 51.508845 |
| Small Business | 22.0% | 19.1% |
| Mid-Market | 38.5% | 42.9% |
| Enterprise | 39.4% | 38.1% |
| Total page views | 16 | 1,782 |
| Total LLM citations | 4 | 30,767 |
CRMdesk
What is CRMdesk? CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. Why use CRMdesk? The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. Who uses CRMdesk? From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs.
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features