G2 Vendor Directory

Crisp vs. Zowie

A side-by-side comparison based on G2 review data.

MetricCrisp

by Crisp IM SARL

Zowie

by Zowie Inc.

Overall rating4.54.7
Review count20573
Ease of use9.29.2
Ease of setup9.09.0
Quality of support9.29.4
Meets requirements9.09.2
NPS74.50980478.571429
Small Business87.9%47.9%
Mid-Market12.1%39.7%
Enterprise0.0%12.3%
Total page views955393
Total LLM citations33,1662,710

Crisp

Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel.

Pros

  • Customer Support
  • Helpful
  • Features
  • Ease of Use
  • Intuitive
  • Efficiency

Zowie

Zowie is an AI agent platform for enterprise customer service, built for companies where getting customer-facing AI wrong is not an option. The platform handles more than 100 million customer conversations a year for companies in logistics, banking, fintech, healthcare, e-commerce, insurance and debt collection, among others, including InPost, Decathlon, MediaMarkt, Allianz, Payoneer, AirHelp, Booksy and Avon.

Pros

  • Ease of Use
  • Efficiency
  • Automation
  • Helpful
  • Customer Support
  • Messaging Automation