Crisp vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | Crisp | LiveAgent |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 205 | 1,538 |
| Ease of use | 9.2 | 9.1 |
| Ease of setup | 9.0 | 8.9 |
| Quality of support | 9.2 | 9.2 |
| Meets requirements | 9.0 | 9.0 |
| NPS | 74.509804 | 69.277515 |
| Small Business | 87.9% | 66.6% |
| Mid-Market | 12.1% | 23.5% |
| Enterprise | 0.0% | 9.9% |
| Total page views | 955 | 1,682 |
| Total LLM citations | 33,166 | 13,109 |
Crisp
Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel.
- Customer Support
- Helpful
- Features
- Ease of Use
- Intuitive
- Efficiency
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple