G2 Vendor Directory

Crexendo vs. Freshcaller

A side-by-side comparison based on G2 review data.

MetricCrexendo

by Crexendo Business Solutions

Freshcaller

by Freshworks

Overall rating4.94.1
Review count361132
Ease of use9.78.8
Ease of setup9.68.6
Quality of support9.88.7
Meets requirements9.88.6
NPS93.27731141.732283
Small Business78.9%70.0%
Mid-Market20.8%24.6%
Enterprise0.3%5.4%
Total page views2,306387
Total LLM citations4,2273,264

Crexendo

Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States.

Pros

  • Customer Support
  • Helpful
  • Customer Service
  • Ease of Use
  • Easy Setup
  • Reliability

Freshcaller

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity.

Pros

  • Ease of Use
  • Dialing Features
  • Quick Setup
  • User-Friendly
  • Simple
  • Easy Setup