Convin.ai vs. Calabrio ONE
A side-by-side comparison based on G2 review data.
| Metric | Convin.ai | Calabrio ONE |
|---|---|---|
| Overall rating | 4.7 | 4.4 |
| Review count | 549 | 447 |
| Ease of use | 9.5 | 9.1 |
| Ease of setup | 9.3 | 8.8 |
| Quality of support | 9.6 | 9.1 |
| Meets requirements | 9.4 | 9.0 |
| NPS | 79.814815 | 60.91954 |
| Small Business | 6.2% | 8.2% |
| Mid-Market | 31.4% | 55.2% |
| Enterprise | 62.4% | 36.6% |
| Total page views | 691 | 1,030 |
| Total LLM citations | 3,702 | 3,813 |
Convin.ai
Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1.
- Ease of Use
- Accuracy
- User Interface
- Auditing Efficiency
- Reporting
- Auditing
Calabrio ONE
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
- Ease of Use
- Features
- Efficiency
- Scheduling
- Customer Support
- User Interface