Contivio vs. Cisco Unified Contact Center Express
A side-by-side comparison based on G2 review data.
| Metric | Contivio | Cisco Unified Contact Center Express |
|---|---|---|
| Overall rating | 3.8 | 4.5 |
| Review count | 16 | 13 |
| Ease of use | 6.9 | 8.6 |
| Ease of setup | 7.9 | 8.9 |
| Quality of support | 8.5 | 9.4 |
| Meets requirements | 7.6 | 9.2 |
| NPS | 25 | 66.666667 |
| Small Business | 25.0% | 7.7% |
| Mid-Market | 68.8% | 61.5% |
| Enterprise | 6.3% | 30.8% |
| Total page views | 88 | 97 |
| Total LLM citations | 6 | 103 |
Contivio
Contivio is an AI-powered cloud contact center built to connect every customer interaction with NetSuite. The platform brings inbound and outbound voice, SMS, live chat, email, queues, ACD, IVR, call recording, power dialing, supervisor tools, reporting, AI agents and conversation intelligence into one customer engagement platform. Contivio uses live NetSuite data to identify customers, route interactions and provide agents with the right context. The correct customer, contact, case, order, opportunity or custom record can be displayed when an interaction arrives.
- Chat Features
- Efficiency
- CRM Integration
- AI Technology
- Easy Integrations
- Features
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. Unified Contact Center Express features: - Agent and supervisor experience: This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application.