Console vs. Zendesk for Employee Service
A side-by-side comparison based on G2 review data.
| Metric | Console | Zendesk for Employee Service |
|---|---|---|
| Overall rating | 4.8 | 4.5 |
| Review count | 20 | 112 |
| Ease of use | 9.5 | 9.1 |
| Ease of setup | 9.4 | 9.1 |
| Quality of support | 9.8 | 9.1 |
| Meets requirements | 9.5 | 9.3 |
| NPS | 95 | 66.055046 |
| Small Business | 5.0% | 26.4% |
| Mid-Market | 80.0% | 54.7% |
| Enterprise | 15.0% | 18.9% |
| Total page views | 466 | 519 |
| Total LLM citations | 439 | 2,790 |
Console
Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticketing system, HRIS, and finance stack so it can complete repeatable work automatically and escalate edge cases to humans.
Zendesk for Employee Service
Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity.
- Ease of Use
- Features
- Time-saving
- Customer Support
- Helpful
- Useful