Console vs. ServiceNow EmployeeWorks
A side-by-side comparison based on G2 review data.
| Metric | Console | ServiceNow EmployeeWorks |
|---|---|---|
| Overall rating | 4.8 | 4.4 |
| Review count | 20 | 167 |
| Ease of use | 9.5 | 9.1 |
| Ease of setup | 9.4 | 8.4 |
| Quality of support | 9.8 | 8.8 |
| Meets requirements | 9.5 | 8.5 |
| NPS | 95 | 56.338028 |
| Small Business | 5.0% | 15.4% |
| Mid-Market | 80.0% | 16.1% |
| Enterprise | 15.0% | 68.5% |
| Total page views | 466 | 1,317 |
| Total LLM citations | 439 | 723 |
Console
Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticketing system, HRIS, and finance stack so it can complete repeatable work automatically and escalate edge cases to humans.
ServiceNow EmployeeWorks
Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages.
- Efficiency
- Ease of Use
- Innovation
- AI Integration
- Time-Saving
- Efficiency Improvement