Console vs. ServiceNow AI Agents
A side-by-side comparison based on G2 review data.
| Metric | Console | ServiceNow AI Agents |
|---|---|---|
| Overall rating | 4.8 | 4.3 |
| Review count | 20 | 506 |
| Ease of use | 9.5 | 8.5 |
| Ease of setup | 9.4 | 8.2 |
| Quality of support | 9.8 | 8.5 |
| Meets requirements | 9.5 | 8.5 |
| NPS | 95 | 46.581197 |
| Small Business | 5.0% | 23.0% |
| Mid-Market | 80.0% | 25.3% |
| Enterprise | 15.0% | 51.7% |
| Total page views | 466 | 2,803 |
| Total LLM citations | 439 | 10,916 |
Console
Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticketing system, HRIS, and finance stack so it can complete repeatable work automatically and escalate edge cases to humans.
ServiceNow AI Agents
ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 350+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps.
- Efficiency
- Ease of Use
- Messaging Automation
- Easy Integrations
- Helpful
- Bot Creation