Console vs. Hiver in Gmail
A side-by-side comparison based on G2 review data.
| Metric | Console | Hiver in Gmail |
|---|---|---|
| Overall rating | 4.8 | 4.6 |
| Review count | 20 | 1,296 |
| Ease of use | 9.5 | 9.2 |
| Ease of setup | 9.4 | 9.1 |
| Quality of support | 9.8 | 9.3 |
| Meets requirements | 9.5 | 9.1 |
| NPS | 95 | 70.73751 |
| Small Business | 5.0% | 66.7% |
| Mid-Market | 80.0% | 27.4% |
| Enterprise | 15.0% | 5.9% |
| Total page views | 466 | 2,199 |
| Total LLM citations | 439 | 2,577 |
Console
Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticketing system, HRIS, and finance stack so it can complete repeatable work automatically and escalate edge cases to humans.
Hiver in Gmail
Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface.
- Ease of Use
- Team Collaboration
- Email Management
- Communication
- Customer Support
- Collaboration