Console vs. Guru
A side-by-side comparison based on G2 review data.
| Metric | Console | Guru |
|---|---|---|
| Overall rating | 4.8 | 4.7 |
| Review count | 20 | 2,343 |
| Ease of use | 9.5 | 9.4 |
| Ease of setup | 9.4 | 9.4 |
| Quality of support | 9.8 | 9.5 |
| Meets requirements | 9.5 | 9.4 |
| NPS | 95 | 82.835821 |
| Small Business | 5.0% | 13.9% |
| Mid-Market | 80.0% | 56.6% |
| Enterprise | 15.0% | 29.5% |
| Total page views | 466 | 6,409 |
| Total LLM citations | 439 | 35,704 |
Console
Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticketing system, HRIS, and finance stack so it can complete repeatable work automatically and escalate edge cases to humans.
Guru
Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge.
- Ease of Use
- Helpful
- Comprehensive Information
- Easy Access
- Information Accuracy
- Efficiency