ConnectWise PSA vs. Keka
A side-by-side comparison based on G2 review data.
| Metric | ConnectWise PSA | Keka |
|---|---|---|
| Overall rating | 4.0 | 4.4 |
| Review count | 582 | 2,436 |
| Ease of use | 7.8 | 9.2 |
| Ease of setup | 7.1 | 9.0 |
| Quality of support | 7.8 | 8.9 |
| Meets requirements | 8.6 | 9.0 |
| NPS | 30.630631 | 62.368059 |
| Small Business | 66.1% | 21.6% |
| Mid-Market | 28.0% | 73.8% |
| Enterprise | 5.9% | 4.6% |
| Total page views | 921 | 10,368 |
| Total LLM citations | 8,599 | 17,689 |
ConnectWise PSA
ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes.
- Ease of Use
- Integration
- Integrations
- Feature Richness
- Customer Support
- Customizability
Keka
Keka is a global HRMS built for mid-market and enterprise organizations. 12500 organisations across 180+ countries run people operations across multiple entities, countries, and workforce types on Keka. To support them, Keka's PeopleOS brings Core HR, payroll, time and attendance, hiring, performance, employee experience, and project and service automation onto one employee-first platform. As a result, every people decision flows directly into pay, compliance, and business outcomes. HR teams run statutory-compliant payroll in US, India, APAC, GCC countries, and more.
- Ease of Use
- Customer Support
- Intuitive
- User Interface
- Helpful
- Simple