G2 Vendor Directory

ConnectWise Integrated Expert Services vs. Wavity Help and Service Desk

A side-by-side comparison based on G2 review data.

MetricConnectWise Integrated Expert Services

by Continuum

Wavity Help and Service Desk

by Wavity

Overall rating4.04.9
Review count1937
Ease of use8.19.9
Ease of setup7.79.9
Quality of support7.89.9
Meets requirements7.99.9
NPS42.85714397.222222
Small Business73.7%16.7%
Mid-Market26.3%72.2%
Enterprise0.0%11.1%
Total page views95195
Total LLM citations61204

ConnectWise Integrated Expert Services

When your clients need support, they would much rather talk to a person on the other end of the phone instead of a robot. But hiring new technicians is time-consuming and expensive. Even if you find the “perfect hire,” techs know they’re in high demand and often look for greener pastures. Ultimately, run the risk of doing expensive onboarding without seeing any of the benefits. ConnectWise Integrated Expert Services delivers a fully staffed help desk, NOC, SOC, and consultants to handle day-to-day support and labor extensive networking, technical, and cybersecurity issues.

Pros

    Wavity Help and Service Desk

    Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegrown solutions or solutions from the big guys. It is particularly well suited for Business Process Outsourcing (BPO) organizations since it offers the ability to offer the unique functionality needed by each customer and is cost effective. This is made possible by our Zero Code Application Designer and wBots – our RPA (Robotic Powered Automation) tools.

    Pros

    • Customizability
    • Ease of Use
    • Intuitive
    • Automation
    • Customization
    • Automated Responses