ConnectWise Integrated Expert Services vs. Gleap

When your clients need support, they would much rather talk to a person on the other end of the phone instead of a robot. But hiring new technicians is time-consuming and expensive. Even if you find the “perfect hire,” techs know they’re in high demand and often look for greener pastures. Ultimately, run the risk of doing expensive onboarding without seeing any of the benefits. ConnectWise Integrated Expert Services delivers a fully staffed help desk, NOC, SOC, and consultants to handle day-to-day support and labor extensive networking, technical, and cybersecurity issues.

Turn customer feedback into shipped software. Gleap is your AI software team: one platform connecting AI-native customer support, feedback and coding agents. Built for teams developing and supporting software, Gleap keeps customer conversations, technical evidence and implementation connected. Start with customer support and connect the rest as you need it. A shared inbox, knowledge base, in-app bug reports and feedback tools give your team and AI agents the context to answer questions, investigate issues and act on customer requests.