ConnectWise Integrated Expert Services vs. Desk365
A side-by-side comparison based on G2 review data.
| Metric | ConnectWise Integrated Expert Services | Desk365 |
|---|---|---|
| Overall rating | 4.0 | 4.9 |
| Review count | 19 | 33 |
| Ease of use | 8.1 | 9.5 |
| Ease of setup | 7.7 | 9.5 |
| Quality of support | 7.8 | 9.8 |
| Meets requirements | 7.9 | 9.5 |
| NPS | 42.857143 | 93.939394 |
| Small Business | 73.7% | 34.4% |
| Mid-Market | 26.3% | 62.5% |
| Enterprise | 0.0% | 3.1% |
| Total page views | 95 | 1,062 |
| Total LLM citations | 61 | 3,299 |
ConnectWise Integrated Expert Services
When your clients need support, they would much rather talk to a person on the other end of the phone instead of a robot. But hiring new technicians is time-consuming and expensive. Even if you find the “perfect hire,” techs know they’re in high demand and often look for greener pastures. Ultimately, run the risk of doing expensive onboarding without seeing any of the benefits. ConnectWise Integrated Expert Services delivers a fully staffed help desk, NOC, SOC, and consultants to handle day-to-day support and labor extensive networking, technical, and cybersecurity issues.
Desk365
Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. With advanced features like AI-agent, approval management, ITAM, and Microsoft 365 integration, Desk365 stands for better service, better products, and AI that truly delivers.
- Integrations
- Customization
- Customizability
- Ease of Use
- Customer Support
- Easy Setup