ConnectPath CX vs. Lumen Contact Center
A side-by-side comparison based on G2 review data.
| Metric | ConnectPath CX | Lumen Contact Center |
|---|---|---|
| Overall rating | 4.6 | 4.2 |
| Review count | 24 | 13 |
| Ease of use | 9.3 | 9.2 |
| Ease of setup | 8.3 | 7.9 |
| Quality of support | 8.7 | 8.6 |
| Meets requirements | 8.8 | 8.3 |
| NPS | 73.913043 | 46.153846 |
| Small Business | 23.8% | 38.5% |
| Mid-Market | 61.9% | 38.5% |
| Enterprise | 14.3% | 23.1% |
| Total page views | 88 | 46 |
| Total LLM citations | 157 | 106 |
ConnectPath CX
ConnectPath CX is a contact center as a service (CCaaS) platform powered by Amazon Connect that combines a full-featured agent call control and supervisor interface with a rich library of cloud services at an extremely affordable pay-per-use price. Unlike expensive and time-consuming custom development, ConnectPath deploys immediately, enhances the expanding capabilities of Amazon Connect, and costs a fraction of traditional solutions. ConnectPath is the standard for Amazon Connect implementations. uJet Symbee PACE NeonNow Nice CX
- User Interface
- Integrations
- Easy Integrations
- Ease of Use
- Navigation Ease
- Intuitive
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful