ConnectPath CX vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | ConnectPath CX | LiveAgent |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 24 | 1,538 |
| Ease of use | 9.3 | 9.1 |
| Ease of setup | 8.3 | 8.9 |
| Quality of support | 8.7 | 9.2 |
| Meets requirements | 8.8 | 9.0 |
| NPS | 73.913043 | 69.277515 |
| Small Business | 23.8% | 66.6% |
| Mid-Market | 61.9% | 23.5% |
| Enterprise | 14.3% | 9.9% |
| Total page views | 88 | 1,682 |
| Total LLM citations | 157 | 13,109 |
ConnectPath CX
ConnectPath CX is a contact center as a service (CCaaS) platform powered by Amazon Connect that combines a full-featured agent call control and supervisor interface with a rich library of cloud services at an extremely affordable pay-per-use price. Unlike expensive and time-consuming custom development, ConnectPath deploys immediately, enhances the expanding capabilities of Amazon Connect, and costs a fraction of traditional solutions. ConnectPath is the standard for Amazon Connect implementations. uJet Symbee PACE NeonNow Nice CX
- User Interface
- Integrations
- Easy Integrations
- Ease of Use
- Navigation Ease
- Intuitive
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple