Confluence vs. ProProfs Knowledge Base Software
A side-by-side comparison based on G2 review data.
| Metric | Confluence | ProProfs Knowledge Base Software |
|---|---|---|
| Overall rating | 4.1 | 4.6 |
| Review count | 4,370 | 32 |
| Ease of use | 8.3 | 9.6 |
| Ease of setup | 8.6 | 9.1 |
| Quality of support | 8.4 | 9.4 |
| Meets requirements | 8.8 | 9.2 |
| NPS | 38.184811 | 81.25 |
| Small Business | 18.4% | 43.8% |
| Mid-Market | 47.8% | 46.9% |
| Enterprise | 33.8% | 9.4% |
| Total page views | 3,664 | 420 |
| Total LLM citations | 26,663 | 410 |
Confluence
Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you need, Confluence is where knowledge becomes impact. Versatile content types like pages, live docs, whiteboards, and databases help teams move seamlessly from ideation to execution. Confluence integrates with the Atlassian suite of products like Jira Software, Trello, and Loom to enable both synchronous and async work and to push work forward.
- Ease of Use
- Team Collaboration
- Organization
- Integrations
- Collaboration Efficiency
- Easy Integrations
ProProfs Knowledge Base Software
ProProfs Knowledge Base is built to run your customer help center and internal knowledge base in one place, powered by AI to help organizations create, manage, and deliver help content for both audiences without switching tools. Teams use it to build public help centers, internal wikis, product documentation, SOPs, and onboarding resources, all from one workspace, reducing support tickets and centralizing company knowledge along the way.