Complaints Pro vs. MasterControl Quality Management System
A side-by-side comparison based on G2 review data.
| Metric | Complaints Pro | MasterControl Quality Management System |
|---|---|---|
| Overall rating | 4.3 | 4.3 |
| Review count | 12 | 541 |
| Ease of use | 8.8 | 8.1 |
| Ease of setup | 8.3 | 7.9 |
| Quality of support | 9.5 | 8.8 |
| Meets requirements | 9.2 | 8.8 |
| NPS | 58.333333 | 52.222222 |
| Small Business | 50.0% | 9.7% |
| Mid-Market | 50.0% | 64.8% |
| Enterprise | 0.0% | 25.5% |
| Total page views | 32 | 2,429 |
| Total LLM citations | 55 | 21,754 |
Complaints Pro
Complaints Pro is a cloud software that helps you handle every customer complaint timely and efficiently, then it aggregates customer insights empowering you to improve your products and processes.
- Automation
- Efficiency
- Tracking
- Features Functionality
- Features
- Automated Responses
MasterControl Quality Management System
MasterControl Quality Excellence (Qx) is the #1 Quality Management System (QMS) in life sciences. Built on an AI-driven platform, it enables life-sciences companies to enable flexible quality event management, simplified document management, and automated training management—that all work seamlessly together to close the loop on quality. Qx is trusted by more than 1,300 pharmaceutical, biotech, and medical device companies.
- Ease of Use
- Document Management
- Training
- Document Control
- Features
- Intuitive