Command|Link vs. EasyVista Service Manager
A side-by-side comparison based on G2 review data.
| Metric | Command|Link | EasyVista Service Manager |
|---|---|---|
| Overall rating | 4.8 | 4.0 |
| Review count | 22 | 102 |
| Ease of use | 9.5 | 7.6 |
| Ease of setup | 9.5 | 7.8 |
| Quality of support | 9.7 | 8.1 |
| Meets requirements | 9.5 | 8.4 |
| NPS | 90.909091 | 27.835052 |
| Small Business | 9.1% | 8.8% |
| Mid-Market | 59.1% | 30.4% |
| Enterprise | 31.8% | 60.8% |
| Total page views | 338 | 319 |
| Total LLM citations | 181 | 1,644 |
Command|Link
ONE platform to manage your SD-WAN, UCaaS, CaaS, firewalls, MPLS, network, switches, IP phones, installs, trouble tickets, bills, and network performance across the entire globe Complete control of your technology stack without interference or dependency on vendors Increase agent efficiency and speed up issue resolution using CommandLink's proprietary ITSM Streamline IT support with automated software-enabled support workflows Shape service experiences for employees anywhere with full transparency at the most granular level Make real-time moves, adds, changes without picking up the
- Customer Support
- Response Time
- Reliability
- Robust Support
- Monitoring
- Issue Resolution
EasyVista Service Manager
EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.
- Integrations
- Flexibility
- Implementation Ease
- Ease of Use
- Customizability
- Customer Support