Cohere vs. Smartsupp
A side-by-side comparison based on G2 review data.
| Metric | Cohere | Smartsupp |
|---|---|---|
| Overall rating | 4.2 | 4.7 |
| Review count | 29 | 1,081 |
| Ease of use | 8.6 | 9.3 |
| Ease of setup | 8.4 | 9.3 |
| Quality of support | 8.2 | 9.0 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 42.857143 | 78.942014 |
| Small Business | 75.9% | 96.2% |
| Mid-Market | 24.1% | 3.2% |
| Enterprise | 0.0% | 0.7% |
| Total page views | 336 | 5,101 |
| Total LLM citations | 1,170 | 4,923 |
Cohere
Cohere is the next generation customer platform that enables you to automate conversations and interactions while driving support costs down and CSAT scores up. Exceed customer expectations every single time with accurate answers to complex questions, eliminate transfers with instant routing and triage, and proactively solve issues with powerful workflows – all within your existing CX stack.
Smartsupp
Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites.
- Ease of Use
- Easy Setup
- Helpful
- Features
- Intuitive
- Simple