G2 Vendor Directory

Cisco Unified Contact Center Express vs. Crexendo

A side-by-side comparison based on G2 review data.

MetricCisco Unified Contact Center Express

by Cisco

Crexendo

by Crexendo Business Solutions

Overall rating4.54.9
Review count13361
Ease of use8.69.7
Ease of setup8.99.6
Quality of support9.49.8
Meets requirements9.29.8
NPS66.66666793.277311
Small Business7.7%78.9%
Mid-Market61.5%20.8%
Enterprise30.8%0.3%
Total page views972,306
Total LLM citations1034,227

Cisco Unified Contact Center Express

Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. Unified Contact Center Express features: - Agent and supervisor experience: This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application.

Pros

    Crexendo

    Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States.

    Pros

    • Customer Support
    • Helpful
    • Customer Service
    • Ease of Use
    • Easy Setup
    • Reliability