Cisco Finesse vs. JustCall
A side-by-side comparison based on G2 review data.
| Metric | Cisco Finesse | JustCall |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 25 | 2,395 |
| Ease of use | 9.5 | 9.0 |
| Ease of setup | 9.4 | 8.9 |
| Quality of support | 9.3 | 8.6 |
| Meets requirements | 9.3 | 8.8 |
| NPS | 72 | 51.754757 |
| Small Business | 24.0% | 61.3% |
| Mid-Market | 60.0% | 31.7% |
| Enterprise | 16.0% | 7.0% |
| Total page views | 89 | 6,012 |
| Total LLM citations | 25 | 28,488 |
Cisco Finesse
Cisco Finesse is a next-generation agent and supervisor desktop solution designed to enhance the customer service experience by providing a collaborative and user-centric interface. This browser-based platform integrates traditional contact center functions into a thin-client desktop, eliminating the need for client-side installations and reducing total cost of ownership. Finesse offers seamless integration with the Cisco Collaboration portfolio and supports open web 2.0 APIs, allowing for low-cost customization and the development of value-added applications.
JustCall
JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound
- Ease of Use
- Features
- Helpful
- Call Management
- Calling Features
- Integrations