Cisco Finesse vs. Crexendo
A side-by-side comparison based on G2 review data.
| Metric | Cisco Finesse | Crexendo |
|---|---|---|
| Overall rating | 4.5 | 4.9 |
| Review count | 25 | 361 |
| Ease of use | 9.5 | 9.7 |
| Ease of setup | 9.4 | 9.6 |
| Quality of support | 9.3 | 9.8 |
| Meets requirements | 9.3 | 9.8 |
| NPS | 72 | 93.277311 |
| Small Business | 24.0% | 78.9% |
| Mid-Market | 60.0% | 20.8% |
| Enterprise | 16.0% | 0.3% |
| Total page views | 89 | 2,306 |
| Total LLM citations | 25 | 4,227 |
Cisco Finesse
Cisco Finesse is a next-generation agent and supervisor desktop solution designed to enhance the customer service experience by providing a collaborative and user-centric interface. This browser-based platform integrates traditional contact center functions into a thin-client desktop, eliminating the need for client-side installations and reducing total cost of ownership. Finesse offers seamless integration with the Cisco Collaboration portfolio and supports open web 2.0 APIs, allowing for low-cost customization and the development of value-added applications.
Crexendo
Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States.
- Customer Support
- Helpful
- Customer Service
- Ease of Use
- Easy Setup
- Reliability