G2 Vendor Directory

Cisco Finesse vs. Crexendo

A side-by-side comparison based on G2 review data.

MetricCisco Finesse

by Cisco

Crexendo

by Crexendo Business Solutions

Overall rating4.54.9
Review count25361
Ease of use9.59.7
Ease of setup9.49.6
Quality of support9.39.8
Meets requirements9.39.8
NPS7293.277311
Small Business24.0%78.9%
Mid-Market60.0%20.8%
Enterprise16.0%0.3%
Total page views892,306
Total LLM citations254,227

Cisco Finesse

Cisco Finesse is a next-generation agent and supervisor desktop solution designed to enhance the customer service experience by providing a collaborative and user-centric interface. This browser-based platform integrates traditional contact center functions into a thin-client desktop, eliminating the need for client-side installations and reducing total cost of ownership. Finesse offers seamless integration with the Cisco Collaboration portfolio and supports open web 2.0 APIs, allowing for low-cost customization and the development of value-added applications.

Pros

    Crexendo

    Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States.

    Pros

    • Customer Support
    • Helpful
    • Customer Service
    • Ease of Use
    • Easy Setup
    • Reliability