G2 Vendor Directory

Chatra vs. Smartsupp

A side-by-side comparison based on G2 review data.

MetricChatra

by Chatra (by Brevo)

Smartsupp

by Smartsupp

Overall rating4.24.7
Review count321,081
Ease of use9.29.3
Ease of setup8.89.3
Quality of support8.59.0
Meets requirements9.09.1
NPS48.38709778.942014
Small Business68.8%96.2%
Mid-Market21.9%3.2%
Enterprise9.4%0.7%
Total page views615,101
Total LLM citations634,923

Chatra

Chatra is a comprehensive live chat and chatbot platform designed to enhance customer engagement and drive sales for businesses of all sizes. By integrating real-time communication tools with intelligent automation, Chatra enables companies to interact proactively with website visitors, address inquiries promptly, and guide potential customers through the purchasing process. Its user-friendly interface and robust feature set make it an invaluable asset for improving customer support and increasing conversion rates.

Pros

  • User Interface
  • Features
  • Messaging Features
  • Easy Management
  • Helpful
  • Integrations

Smartsupp

Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites.

Pros

  • Ease of Use
  • Easy Setup
  • Helpful
  • Features
  • Intuitive
  • Simple