G2 Vendor Directory

Capsule CRM vs. Freshsales

A side-by-side comparison based on G2 review data.

MetricCapsule CRM

by Capsule

Freshsales

by Freshworks

Overall rating4.74.5
Review count5281,244
Ease of use9.59.1
Ease of setup9.48.9
Quality of support9.59.0
Meets requirements9.18.9
NPS84.51242872.296173
Small Business93.1%67.7%
Mid-Market6.6%27.0%
Enterprise0.4%5.3%
Total page views1,7731,749
Total LLM citations18,72844,516

Capsule CRM

Capsule CRM is a customer relationship management (CRM) software solution that helps small and medium-sized businesses win more business, keep more clients, and deliver consistently great work. It gives sales, marketing, and service teams one organized place to see every contact, conversation, and deal - so nothing falls through the cracks, and no one's digging through scattered spreadsheets or half-updated tools just to find out where things stand.

Pros

  • Ease of Use
  • Customer Support
  • User-Friendly
  • Simplicity
  • Task Management
  • Easy Setup

Freshsales

Freshsales is an easy-to-use, AI-powered sales CRM software. Trusted by 65,000+ businesses worldwide, Freshsales CRM helps sales teams attract quality leads, engage in contextual conversations, grow sales pipeline, boost conversions, and power productivity. Freshsales CRM provides a 360-degree view of contacts and accounts to empower sales teams with context to sell better. Sellers can manage sales pipelines to visualize deal progress and define and track sales targets. Sales teams can effortlessly engage with prospects and customers with the built-in phone, email, and chat capabilities.

Pros

  • Ease of Use
  • Features
  • Helpful
  • Customer Support
  • Intuitive
  • User Interface