Capsule CRM vs. Freshsales
A side-by-side comparison based on G2 review data.
| Metric | Capsule CRM | Freshsales |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 528 | 1,244 |
| Ease of use | 9.5 | 9.1 |
| Ease of setup | 9.4 | 8.9 |
| Quality of support | 9.5 | 9.0 |
| Meets requirements | 9.1 | 8.9 |
| NPS | 84.512428 | 72.296173 |
| Small Business | 93.1% | 67.7% |
| Mid-Market | 6.6% | 27.0% |
| Enterprise | 0.4% | 5.3% |
| Total page views | 1,773 | 1,749 |
| Total LLM citations | 18,728 | 44,516 |
Capsule CRM
Capsule CRM is a customer relationship management (CRM) software solution that helps small and medium-sized businesses win more business, keep more clients, and deliver consistently great work. It gives sales, marketing, and service teams one organized place to see every contact, conversation, and deal - so nothing falls through the cracks, and no one's digging through scattered spreadsheets or half-updated tools just to find out where things stand.
- Ease of Use
- Customer Support
- User-Friendly
- Simplicity
- Task Management
- Easy Setup
Freshsales
Freshsales is an easy-to-use, AI-powered sales CRM software. Trusted by 65,000+ businesses worldwide, Freshsales CRM helps sales teams attract quality leads, engage in contextual conversations, grow sales pipeline, boost conversions, and power productivity. Freshsales CRM provides a 360-degree view of contacts and accounts to empower sales teams with context to sell better. Sellers can manage sales pipelines to visualize deal progress and define and track sales targets. Sales teams can effortlessly engage with prospects and customers with the built-in phone, email, and chat capabilities.
- Ease of Use
- Features
- Helpful
- Customer Support
- Intuitive
- User Interface