G2 Vendor Directory

CallView 360 vs. Infinity Call Tracking

A side-by-side comparison based on G2 review data.

MetricCallView 360

by Dial 800

Infinity Call Tracking

by Infinity Tracking

Overall rating4.74.6
Review count11168
Ease of use9.68.8
Ease of setup9.38.6
Quality of support9.19.5
Meets requirements9.59.0
NPS9078.343949
Small Business45.5%27.1%
Mid-Market45.5%44.6%
Enterprise9.1%28.3%
Total page views19479
Total LLM citations251,540

CallView 360

Dial800 is the go-to resource for thousands of businesses every year with over 25 years of experience providing essential call tracking, analytics, and cloud-based communication software. With Dial800, every call goes further through bold analytics and meaningful insights. CallView360® gives you complete tracking for calls and texts, providing hundreds of data points for every customer interaction.

Pros

    Infinity Call Tracking

    Infinity is the Call Analytics Platform that helps you turn customer conversations into measurable revenue growth by improving demand quality and conversion performance. Most marketing decisions are made using incomplete or low-value signals, because calls and the outcomes behind them aren't captured or used effectively. Infinity fixes that by connecting every customer conversation to the campaign, channel and journey that generated it, then using AI to turn first-party conversation data into signals marketers can act on.

    Pros

    • Customer Support
    • Call Tracking
    • Reporting
    • Helpful
    • Easy Integrations
    • Ease of Use