CallMiner OmniAgent vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | CallMiner OmniAgent | LiveAgent |
|---|---|---|
| Overall rating | 4.1 | 4.5 |
| Review count | 17 | 1,538 |
| Ease of use | 8.7 | 9.1 |
| Ease of setup | 8.0 | 8.9 |
| Quality of support | 8.4 | 9.2 |
| Meets requirements | 9.0 | 9.0 |
| NPS | 25 | 69.277515 |
| Small Business | 17.6% | 66.6% |
| Mid-Market | 47.1% | 23.5% |
| Enterprise | 35.3% | 9.9% |
| Total page views | 165 | 1,682 |
| Total LLM citations | 138 | 13,109 |
CallMiner OmniAgent
CallMiner OmniAgent is a virtual AI agent software solution that automates customer interactions using AI-driven conversation intelligence, enabling organizations to deliver faster, more consistent, and more cost-efficient service across voice and digital channels. CallMiner OmniAgent is a contact center and customer experience solution that leverages customer service automation and AI-powered virtual agent technology to streamline and enhance customer interactions.
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple