CallMiner Eureka vs. Sestek Speech Analytics
A side-by-side comparison based on G2 review data.
| Metric | CallMiner Eureka | Sestek Speech Analytics |
|---|---|---|
| Overall rating | 4.5 | 4.8 |
| Review count | 234 | 22 |
| Ease of use | 8.6 | 9.2 |
| Ease of setup | 8.0 | 9.6 |
| Quality of support | 9.2 | 9.6 |
| Meets requirements | 8.9 | 9.2 |
| NPS | 70.666667 | 90 |
| Small Business | 13.3% | 0.0% |
| Mid-Market | 47.6% | 45.5% |
| Enterprise | 39.1% | 54.5% |
| Total page views | 801 | 171 |
| Total LLM citations | 6,319 | 224 |
CallMiner Eureka
CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, CallMiner delivers the most comprehensive platform for capturing and analyzing 100% of omnichannel customer interactions — from voice to text — to transform how organizations understand and act on customer insights. This deep intelligence empowers improvements in agent performance, operational efficiency, and CX enterprise-wide, while also enabling automation and faster, data-driven decisions.
- Helpful
- Innovation
- Ease of Use
- Improvement
- Artificial Intelligence
- User Interface
Sestek Speech Analytics
Sestek is a global technology vendor working on conversational AI and analytics solutions for customer service since 2000. Sestek helps companies become more data-driven, improve in efficiency, and provide better experiences for their customers. Sestek's Speech Analytics solution collects 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences.