Calabrio ONE vs. Zoom Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Calabrio ONE | Zoom Contact Center |
|---|---|---|
| Overall rating | 4.4 | 4.4 |
| Review count | 447 | 79 |
| Ease of use | 9.1 | 9.0 |
| Ease of setup | 8.8 | 8.4 |
| Quality of support | 9.1 | 8.6 |
| Meets requirements | 9.0 | 8.7 |
| NPS | 60.91954 | 56.410256 |
| Small Business | 8.2% | 42.9% |
| Mid-Market | 55.2% | 46.8% |
| Enterprise | 36.6% | 10.4% |
| Total page views | 1,030 | 819 |
| Total LLM citations | 3,813 | 6,565 |
Calabrio ONE
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
- Ease of Use
- Features
- Efficiency
- Scheduling
- Customer Support
- User Interface
Zoom Contact Center
Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app.
- Ease of Use
- Features
- Efficiency
- Integrations
- Easy Setup
- Easy Implementation