Calabrio ONE vs. Vonage Contact Center (formerly NewVoiceMedia)
A side-by-side comparison based on G2 review data.
| Metric | Calabrio ONE | Vonage Contact Center (formerly NewVoiceMedia) |
|---|---|---|
| Overall rating | 4.4 | 4.2 |
| Review count | 447 | 104 |
| Ease of use | 9.1 | 8.7 |
| Ease of setup | 8.8 | 8.7 |
| Quality of support | 9.1 | 8.8 |
| Meets requirements | 9.0 | 8.8 |
| NPS | 60.91954 | 47 |
| Small Business | 8.2% | 27.9% |
| Mid-Market | 55.2% | 51.9% |
| Enterprise | 36.6% | 20.2% |
| Total page views | 1,030 | 295 |
| Total LLM citations | 3,813 | 1,205 |
Calabrio ONE
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
- Ease of Use
- Features
- Efficiency
- Scheduling
- Customer Support
- User Interface
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations