Calabrio ONE vs. JustCall
A side-by-side comparison based on G2 review data.
| Metric | Calabrio ONE | JustCall |
|---|---|---|
| Overall rating | 4.4 | 4.3 |
| Review count | 447 | 2,395 |
| Ease of use | 9.1 | 9.0 |
| Ease of setup | 8.8 | 8.9 |
| Quality of support | 9.1 | 8.6 |
| Meets requirements | 9.0 | 8.8 |
| NPS | 60.91954 | 51.754757 |
| Small Business | 8.2% | 61.3% |
| Mid-Market | 55.2% | 31.7% |
| Enterprise | 36.6% | 7.0% |
| Total page views | 1,030 | 6,012 |
| Total LLM citations | 3,813 | 28,488 |
Calabrio ONE
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
- Ease of Use
- Features
- Efficiency
- Scheduling
- Customer Support
- User Interface
JustCall
JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound
- Ease of Use
- Features
- Helpful
- Call Management
- Calling Features
- Integrations