Calabrio ONE vs. RingCentral Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Calabrio ONE | RingCentral Contact Center |
|---|---|---|
| Overall rating | 4.4 | 4.1 |
| Review count | 447 | 243 |
| Ease of use | 9.1 | 8.9 |
| Ease of setup | 8.8 | 8.8 |
| Quality of support | 9.1 | 8.3 |
| Meets requirements | 9.0 | 8.7 |
| NPS | 60.91954 | 43.697479 |
| Small Business | 8.2% | 50.2% |
| Mid-Market | 55.2% | 35.4% |
| Enterprise | 36.6% | 14.3% |
| Total page views | 1,030 | 2,667 |
| Total LLM citations | 3,813 | 8,954 |
Calabrio ONE
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
- Ease of Use
- Features
- Efficiency
- Scheduling
- Customer Support
- User Interface
RingCentral Contact Center
RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally.
- Ease of Use
- Intuitive
- Helpful
- Efficiency
- Customer Support
- Communication