Calabrio ONE vs. NICE CXone
A side-by-side comparison based on G2 review data.
| Metric | Calabrio ONE | NICE CXone |
|---|---|---|
| Overall rating | 4.4 | 4.3 |
| Review count | 447 | 1,730 |
| Ease of use | 9.1 | 8.9 |
| Ease of setup | 8.8 | 8.3 |
| Quality of support | 9.1 | 8.6 |
| Meets requirements | 9.0 | 8.9 |
| NPS | 60.91954 | 51.496259 |
| Small Business | 8.2% | 13.6% |
| Mid-Market | 55.2% | 52.2% |
| Enterprise | 36.6% | 34.2% |
| Total page views | 1,030 | 2,281 |
| Total LLM citations | 3,813 | 10,384 |
Calabrio ONE
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
- Ease of Use
- Features
- Efficiency
- Scheduling
- Customer Support
- User Interface
NICE CXone
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com
- Ease of Use
- Features
- Efficiency
- Helpful
- Intuitive
- User Interface