Calabrio ONE vs. Five9 Intelligent Cloud Contact Center Platform
A side-by-side comparison based on G2 review data.
| Metric | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform |
|---|---|---|
| Overall rating | 4.4 | 4.1 |
| Review count | 447 | 625 |
| Ease of use | 9.1 | 8.7 |
| Ease of setup | 8.8 | 8.3 |
| Quality of support | 9.1 | 8.5 |
| Meets requirements | 9.0 | 8.6 |
| NPS | 60.91954 | 41.225166 |
| Small Business | 8.2% | 23.8% |
| Mid-Market | 55.2% | 56.5% |
| Enterprise | 36.6% | 19.7% |
| Total page views | 1,030 | 2,335 |
| Total LLM citations | 3,813 | 18,550 |
Calabrio ONE
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
- Ease of Use
- Features
- Efficiency
- Scheduling
- Customer Support
- User Interface
Five9 Intelligent Cloud Contact Center Platform
Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes.
- Ease of Use
- Customer Support
- Helpful
- Features
- Efficiency
- Easy Setup