Calabrio ONE vs. Enghouse Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Calabrio ONE | Enghouse Contact Center |
|---|---|---|
| Overall rating | 4.4 | 4.3 |
| Review count | 447 | 95 |
| Ease of use | 9.1 | 8.8 |
| Ease of setup | 8.8 | 8.2 |
| Quality of support | 9.1 | 8.8 |
| Meets requirements | 9.0 | 9.0 |
| NPS | 60.91954 | 58.510638 |
| Small Business | 8.2% | 16.8% |
| Mid-Market | 55.2% | 60.0% |
| Enterprise | 36.6% | 23.2% |
| Total page views | 1,030 | 273 |
| Total LLM citations | 3,813 | 603 |
Calabrio ONE
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
- Ease of Use
- Features
- Efficiency
- Scheduling
- Customer Support
- User Interface
Enghouse Contact Center
Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications.
- Hubspot Integration
- Artificial Intelligence
- Accuracy
- CRM Integration
- Easy Integrations
- Features