Calabrio ONE vs. Amazon Connect
A side-by-side comparison based on G2 review data.
| Metric | Calabrio ONE | Amazon Connect |
|---|---|---|
| Overall rating | 4.4 | 4.4 |
| Review count | 447 | 93 |
| Ease of use | 9.1 | 9.3 |
| Ease of setup | 8.8 | 9.1 |
| Quality of support | 9.1 | 9.0 |
| Meets requirements | 9.0 | 9.2 |
| NPS | 60.91954 | 65.853659 |
| Small Business | 8.2% | 21.5% |
| Mid-Market | 55.2% | 48.4% |
| Enterprise | 36.6% | 30.1% |
| Total page views | 1,030 | 741 |
| Total LLM citations | 3,813 | 12,933 |
Calabrio ONE
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
- Ease of Use
- Features
- Efficiency
- Scheduling
- Customer Support
- User Interface
Amazon Connect
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.
- Ease of Use
- Efficiency
- Easy Setup
- Features
- Customization
- Analytics