Calabrio ONE vs. 8x8 Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Calabrio ONE | 8x8 Contact Center |
|---|---|---|
| Overall rating | 4.4 | 4.1 |
| Review count | 447 | 262 |
| Ease of use | 9.1 | 8.5 |
| Ease of setup | 8.8 | 8.1 |
| Quality of support | 9.1 | 8.4 |
| Meets requirements | 9.0 | 8.7 |
| NPS | 60.91954 | 39.516129 |
| Small Business | 8.2% | 37.7% |
| Mid-Market | 55.2% | 54.5% |
| Enterprise | 36.6% | 7.8% |
| Total page views | 1,030 | 1,136 |
| Total LLM citations | 3,813 | 4,289 |
Calabrio ONE
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
- Ease of Use
- Features
- Efficiency
- Scheduling
- Customer Support
- User Interface
8x8 Contact Center
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface.
- Ease of Use
- Helpful
- Customer Support
- Features
- Efficiency
- Intuitive